I love the mea culpa here: Sean Bonner not only gets the new design right, he has the gumption to explain why the previous design got things wrong (for the users).
So many quotable lines: "Choosing compassion over resentment frees up space in your life for more good to come in." I wish more people were this clear-thinking (and wrote blogs!)
The poll at the top says it all: "Should newspapers charge for content on the Internet?
* Yes, so they can stay in business.
* No, all content on the Internet should be free."
I have another rule: Do they twitter more or less often than you do? More often: Shut the hell up! Less often: Hooray, that means you can listen to me tweet all the time! (Note: Please don't apply this rule to me.)
I'm very, very surprised at how genuinely sympathetic and supportive their customers are being. Just goes to show what blogging openly and honestly can do to help improve people's reactions to your company's problems.
I like the Lion Drome. Incidentally, Cracked has gone from being a second-rate humor magazine to being the most outrageous, funny, long-form blog writing I know of. Also, it's a total Digg magnet.
“I’m not bitter about what happened to me as a child, and my mother was instrumental in keeping me from being so. ... She taught me to be grateful for my life regardless of what that entailed, and that’s directly related to the image of Christ on the cross and the example of sacrifice that he gave us. What she taught me is that the deliverance God offers you from pain is not no pain—it’s that the pain is actually a gift. What’s the option? God doesn’t really give you another choice.”
After over a decade of user testing, it is clear that the way we search the web is similar to the way we would search our home for valuables as it was burning to the ground. Frantically.
“We must shift the focus of companies back to the customer and away from shareholder value ... The shift necessitates a fundamental change in our prevailing theory of the firm… The current theory holds that the singular goal of the corporation should be shareholder value maximization. Instead, companies should place customers at the center of the firm and focus on delighting them, while earning an acceptable return for shareholders.”
You can scroll right easily by holding down the SHIFT key and using your scroll wheel. (Firefox users trying this will end up jumping to old Web pages until a) Firefox releases a fix, b) they change their settings like so.)