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It’s The Tranquility, Stupid

posted at 11:01 am
on Aug. 1, 2003

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I don’t think there’s such a thing as a right to privacy. Or rather, I think such a right could—and might currently—exist, but I think it’s the wrong right for a society to protect and the wrong value for individuals to espouse and encourage.

I believe that people like privacy, value privacy, enjoy privacy when they get it.  But people like money and there’s no “right to money.”

I think people have a right to be free from intimidation and discrimination and oppression, but privacy is something that people are free to pursue, but not to be promised.  Privacy is our own responsibility and choice; we can choose to be J.D. Salinger, or we can choose to be The Osbournes.  Most of us fall somewhere in between.

What people call “right to privacy” I believe should be recast as a right to tranquility.  The government, society, our neighbors, have plenty of reasons to want to know what’s going on in our lives.  And I, for one, welcome a lack of privacy when it’s to my benefit.  When I go into a restaurant that I like, and the hostess says, “Hello Travis,” and I say, “Let’s start off with my favorite,” that doesn’t feel like a violation of my privacy. And if a doctor knows the medical history of my family and uses that to help him make a proper diagnosis and better treatment of my medical condition, that’s fine as well.  If society takes medical records in aggregate and uses that to further medical science, or even to offer me better preventative healthcare service, that’s fine.

What I don’t want, is to be called, bothered, irritated, disturbed, by someone trying to sell me something.  If a local car dealership uses information about me—by doing data mining, by sending a broad swath of junk mail, or by buying a mailing list—to pester me about buying a car, that disturbs my tranquility, and that crosses the line.  There’s a lot of companies in the world, and I should have control over when and how and if they bother me. I shouldn’t have to opt out of communication with each one, and I shouldn’t have to beg them to leave me alone or put up with their promotions.

Again, it’s not wrong for a company to gather information, to record and cross-reference data about a person.  I don’t think it’s even wrong for them to sell that data to someone else, and I don’t think they need to tell me what they do with it.  I think the restriction has to come on the far side of the equation—you can’t use information you have gathered about a person to disturb their tranquility against their will.

Greta Garbo had it right after all. She clarified he famous statement: “I never said, ‘I want to be alone.’ I only said, ‘I want to be left alone.’ There is all the difference.” I couldn’t agree more.

Overheard

“Oh boy! Another great opportunity for personal growth!”

...who said it?

“I’m not bitter about what happened to me as a child, and my mother was instrumental in keeping me from being so. ... She taught me to be grateful for my life regardless of what that entailed, and that’s directly related to the image of Christ on the cross and the example of sacrifice that he gave us. What she taught me is that the deliverance God offers you from pain is not no pain—it’s that the pain is actually a gift. What’s the option? God doesn’t really give you another choice.”

...who said it?

After over a decade of user testing, it is clear that the way we search the web is similar to the way we would search our home for valuables as it was burning to the ground. Frantically.

...who said it?

“We must shift the focus of companies back to the customer and away from shareholder value ... The shift necessitates a fundamental change in our prevailing theory of the firm… The current theory holds that the singular goal of the corporation should be shareholder value maximization. Instead, companies should place customers at the center of the firm and focus on delighting them, while earning an acceptable return for shareholders.”

...who said it?

“We would accomplish many more things if we did not think of them as impossible.”

...who said it?

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