Google Adwords Followup: They Won’t Tell Me Who to Contact
posted at 10:43 am
on Mar. 20, 2009
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Google AdWords’ Imperfect Trademark Policy
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The saga continues. I’m trying to run an AdWords ad for my mom’s Kumon center. She has been told by Google that she can’t use the term “Kumon”—the name of her company—in her ad because it’s a trademarked term. I asked Google to tell me who the person is who can give permission to Kumon holders. This is their unsatisfying reply:
Thank you for your email. I understand you would like to have contact information of the trademark owner who filed a complaint for the trademark term ‘Kumon.’ Please note that we are unable to provide this information. If you have authorization to use this term in your ads then I suggest you ask the individual who has provided you this authorization to follow the trademark authorization steps outlined at http://www.google.com/tm_complaint_adwords.html
Yes, I can try to get my Mom to get her regional franchise office to track down the person in Japan who is responsible for this policy. Or Google can just tell me. sigh.
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