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The room we got in the Hotel Ariosto, http://www.hotelariosto.com.pe, was small but nice.  It was not luxurious by American business traveller standards, but had all the basics—nice TV, phone in room and bathroom, big closet, dresser and chair.  Lima, Peru, has great weather, and it rarely rains, so we could leave the window open—more on that later.

Susie unfortunately got sick about the third day, and ended up spending hours and hours and hours in the room.  So for her, it wore a little thin.

For most of the trip, however, we savvy travellers overlooked one incredibly important detail of the room—the air conditioner.  In fact, at breakfast one morning late in the week, while sitting on the back patio of the hotel, I remarked that all the rooms on the back side of the building had window mounted units, and Susie said wistfully those must be the luxury rooms.  I went to the desk to ask that we be moved because of Susie’s desire to not turn into gelatin.

But in fact, every room had an air conditioner, though each one was unique and different.  Kathleen’s was a large flat rectangle on the wall beside her bed.  Robin and Amy’s was above a false drop ceiling in the entry hall.  Ours, when we finally were told by the tolerant but bemused front desk staff that yes, all rooms had AC, was in the top of our closet with a small brown vent being the only sign of it, other than the wall thermostat control that was obscured by the (big color) television.

Needless to say, it was much more enjoyable to be in a cooled room with the windows closed and the traffic noise kept outside than it was to be in basically an open-air patio as the sun beat in and taxi drivers below drummed up business by scaring pedestrians with lunges and honks.  More on taxis later.

Overheard

“Oh boy! Another great opportunity for personal growth!”

...who said it?

“I’m not bitter about what happened to me as a child, and my mother was instrumental in keeping me from being so. ... She taught me to be grateful for my life regardless of what that entailed, and that’s directly related to the image of Christ on the cross and the example of sacrifice that he gave us. What she taught me is that the deliverance God offers you from pain is not no pain—it’s that the pain is actually a gift. What’s the option? God doesn’t really give you another choice.”

...who said it?

After over a decade of user testing, it is clear that the way we search the web is similar to the way we would search our home for valuables as it was burning to the ground. Frantically.

...who said it?

“We must shift the focus of companies back to the customer and away from shareholder value ... The shift necessitates a fundamental change in our prevailing theory of the firm… The current theory holds that the singular goal of the corporation should be shareholder value maximization. Instead, companies should place customers at the center of the firm and focus on delighting them, while earning an acceptable return for shareholders.”

...who said it?

“We would accomplish many more things if we did not think of them as impossible.”

...who said it?

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