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It seems like people are piling complaints onto Telus, so let me add my story.

My friends Jason and Noriko moved into a new condo in downtown Vancouver on July 22.  That’s 116 days ago.  They have no phone service still.

As part of their move, they were going to switch from Telus to some other phone provider.  But they wanted to keep their number.

Telus said they couldn’t release the number until the strike was over.  And so they wait… and wait…

It would be bad enough to be without a land line.  It’s even worse, because their condo’s door buzzer requires a land line to work.  So they can’t let anyone into the building without coming down, and they can’t tell if anyone is at the front door unless they have their TV turned on to the door camera.  It made it a little challenging when they had their housewarming party.

It’s not my story, so if you have questions about the details, I’ll see if I can get Jason to respond in the comments.



 
 

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Comments

 

 

You've got the gist of it and our frustration level right on. But the details are a little off. That's okay, though.

To be honest, we're actually not nearly as pissed off with Telus as we are with the company who we actually deal with for home phone service - Sprint (now Rogers).

You've galvanized me into action again, though, Trav. Thanks! I think it's past time to right Ted Rogers a nasty letter. Who should I "cc"?

 

Posted by Jason Manikel  at  6:43 pm on Nov. 17, 2005

 

 

 

CC me!

And do tell me what details I have wrong -- I'm interested.

 

Posted by Travis Smith  at  6:51 pm on Nov. 17, 2005

 

 

 

Telus does not provide good internet service It is high speed but often ( 7 out of the last 14 days ) has been unavailable during the day . This really poor if you use internet function such as banking services . Subcribe to telus and learn what the TSX did yesterday !
Highly unreliable service and to think they want to go into providing internet based TV .

 

Posted by Wm MacFarlane  at  1:18 pm on Jun. 1, 2006

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