Travis Smith: my resume, bio and photosback to the main blog page
Tracker Pixel for Entry

So, for the second month in a row, Rogers Wireless has overcharged me on my cell phone bill.  Does this make them devil spawn?  No.  They could be pawns, I suppose, and not actual progeny.

Last month, the overcharge was $17.10.

This month, it was $56.10.

I’m taking bets on next month.

Do you want the details?  You do? What luck: I feel like venting today.

So, as you know, I had to switch my cell phone number because of multiple Rogers misleading statements and errors in September and October.

Well, they switched my phone number in November, about 6 days before my new billing period started.

I originally had a plan that gave me 500 minutes a month for one rate.  It’s called, in a fit of marketing genius, “Canadian One Rate.” 

Last month, I used 459 minutes.  Good planning, eh?  You’d think.

But still, they charged me for some of the calls I made.  Why? Because, in the switch from one phone number to another, they said I had to have my minutes pro-rated for each part of the month.  And I used more than 6/30th of my 500 minutes in the beginning of the month.

Ah ha, you say, well, that’s irritating that they didn’t tell you, and sneaky that they do that, but it seems there’s nothing you can do about that.

I thought that too, until I looked a little more closely and did some math.  6/30th is 1/5th is 100 minutes.  But I only used 84 minutes.  In fact, I saw they’d actually started billing me after 2/30th of my allowance.  In other words, they either took advantage of the “confusion” over my switching phone plans to squeeze some extra coin out of me, or their billing system incorrectly pro-rates plans automatically.  It’s like those embezzling schemes where they round fractions of a penny up instead of down or vice versa.

If you ever switch your plan in the middle of a billing period with Rogers—and of course, they encourage you to switch plans now, and naturally, almost all plan switches occur in the middle of a billing period—they may use this pro-rating cover to overcharge you.  On my call, they blamed it on computer error, and if “computer error” happened to me, it is probably happening to other people as well.

(You’ll notice I put aside the issue of whether, when they switched me from one number to another, but kept the exact same plan, I should still have to deal with pro-rated minutes for each portion of the month.  You might want to be wary of that, too!)

Well, ultimately (I was firm and insistent) they credited me for all the minutes I’d used that month, and I thought my long cell phone nightmare was over. Ha.  Ha ha.

December. The cell bill arrives again, and this time, every single call I made was billed at $0.30 / minute.  In the immortal words of John Stewart: Waa-aah?

Turns out that, even though the December bill had a big charge for the Canadian One Rate 500 plan, whoever had set up my account most recently had forgotten to assign me 500 minutes free at the same time.  That’s interesting: they can assign a plan to my account that charges me, without also assigning me the minutes that plan pays for.

Again, that’s the sort of “computer error” (or more specifically, operator input verification failure) that would be to their advantage NOT to fix, eh?

Eventually, they said they’d waive those charges, too.  That’s another 25 minutes I’ll never get back.  I wish I could bill them for my troubleshooting time.

And, just because I’m venting—ooooo! they make me mad!—I’m also going to tell you that the initial excuse this time from the customer service operator was to tell me that (because coincidentally the first call I was charged for was to Pasadena, USA) the Canadian One Rate plan doesn’t cover any calls to the United States.

That’s completely false, and again, is either a lie or poor training of the customer service staff, and in either case, the first response of your customer service staff shouldn’t be to tell the person calling that they’re mistaken.

Rogers Wireless recently purchased Fido, which several friends told me had fairly decently priced plans and straightforward customer service.  Let’s hope optimistically that the good service will win out over the bad.  Hey, did you hear that cackle?.... Rogers is the devil.

Overheard

“The sad truth is that most evil is done by people who never make up their minds to be good or evil.”

...who said it?

“Almost every American I know does trade large portions of his life for entertainment, hour by weeknight hour, binge by Saturday binge, Facebook check by Facebook check. I’m one of them. In the course of writing this I’ve watched all 13 episodes of House of Cards and who knows how many more West Wing episodes, and I’ve spent any number of blurred hours falling down internet rabbit holes. All instead of reading, or writing, or working, or spending real time with people I love.”

...who said it?

“Live a good life. If there are gods and they are just, then they will not care how devout you have been, but will welcome you based on the virtues you have lived by. If there are gods, but unjust, then you should not want to worship them. If there are no gods, then you will be gone, but will have lived a noble life that will live on in the memories of your loved ones.”

...who said it?

“I play with variables constantly.”

...who said it?

“Only the person who has learned Continual Love coming from a heart of Gratitude/Worship can effectively deal with the problem of loneliness.”

...who said it?

Comments

 

 

There are no comments for this entry ... yet. So leave one already! Go on!

Add a Comment

 

 

Name:


Email: (optional)


URL: (optional)


Submit the word you see below:


 

 

 

Your comment:


Remember my personal info


Email me about follow-ups


 

Syndication Links


Click here for the main
XML feed for this blog.



Column only



Side links only



Quotes only

 

I'm Listening To

see more at Last.fm

MetaBlogs

AboutBlogs

Clients

Humor

Journalism

Los Angeles

Mac

News

Personal 1

Personal 2

Photos

Politics

Other A-F

Other G-Q

Other R-Z

SocialNetworking

Tech 1

Tech 2

Travel

Vancouver 1

Vancouver 2

Vancouver 3

Vancouver 4

BizBlogs

Back to Main

 

Powered by
Expression Engine

 

Copyright 1995 - 2014 Oct 31

 

 

Want Column?

Enter your email address:


It will NEVER be shared.
Unsubscribe

You can scroll right easily by holding down the SHIFT key and using your scroll wheel. (Firefox users trying this will end up jumping to old Web pages until a) Firefox releases a fix, b) they change their settings like so.)