Simply [Computing] Answer Your Phone
posted at 11:50 am
on Aug. 12, 2006
Previous entry:
Living with the Nokia 6682
Dear Vancouver’s Simply Computing.
I needed a new cable today. You know, one of those little cables that are part of the Mac Tax, the extra $$$ you pay if you’re a Mac owner because they change their ports every 2.5 months and the old cable doesn’t work any more so you put it in a box and keep it even after you’ve gotten rid of the original computer? Yeah, one of those.
Today, I needed a mini-DVI to S-Video cable. It’s overpriced, I know, and you would have made a fine profit off me. You’re closest to me, and you have good parking, and I’m an “instant gratification” kind of guy.
But you didn’t answer your phone. I called your sales line—no answer. I called it again. I called the service department—no service there, either. Leave a message. I did. 15 minutes later, no call back. I called again. No answer. I pressed zero and got the receptionist...’s voice mail.
So I gave up and called MacStation in Yaletown. One ring, and the voice system answered. My heart filled with dread. But two quick button pushes, and only 12 seconds later, I was on the phone with someone. He told me he had the part. So I’m going there.
This isn’t the only time I’ve been unable to reach anyone at Simply Computing by phone. Consider this my virtual comment card, and pick up your phone.
p.s. Don’t be like those store that keep live customers waiting while you talk on the phone, though. I hate that, too.
