So, I’m still talking about Peru. One of the event’s venues was a club called the Jazz Zone. I was going to order a snack at the Jazz Zone one night late, but Amy vehemently objected. The previous night, she said, she’d seen hideous things happening in the kitchen.
What do you mean? I asked, turning away from the musicians to concentrate.
Amy pointed out where the food came out of the kitchen via a 12” slot in the door—the door was split in two, in other words. Visible from where she was sitting was a narrow glimpse into the kitchen. You couldn’t see the counter, or the face of the cook, unless he bent over.
The walls were a pale, peeling green, and the view was of the preparation station where the food was assembled and spruced up before the waiters took it.
Amy said that she had seen the chef pick up a bowl of dip or sauce or spread, dip his finger in it, and then lick his finger to taste-test it. Apparently it passed, because he then poured it on the food. No, he wasn’t wearing gloves. Yes, he did this more than once that night.
Amy went on to describe how this chef often made sure that lids would not drip when he removed them—that’s right, he’d lick the drips off it. He’d also occasionally snack on the food he was serving, taking a cheese cube or stick of vegetables from a plate as he handed the rest out the window.
Needless to say, i stuck to pisco sours after that—at the very least, the alcohol would kill off any lip germs that might have been picked up during preparation.
“I’m not bitter about what happened to me as a child, and my mother was instrumental in keeping me from being so. ... She taught me to be grateful for my life regardless of what that entailed, and that’s directly related to the image of Christ on the cross and the example of sacrifice that he gave us. What she taught me is that the deliverance God offers you from pain is not no pain—it’s that the pain is actually a gift. What’s the option? God doesn’t really give you another choice.”
After over a decade of user testing, it is clear that the way we search the web is similar to the way we would search our home for valuables as it was burning to the ground. Frantically.
“We must shift the focus of companies back to the customer and away from shareholder value ... The shift necessitates a fundamental change in our prevailing theory of the firm… The current theory holds that the singular goal of the corporation should be shareholder value maximization. Instead, companies should place customers at the center of the firm and focus on delighting them, while earning an acceptable return for shareholders.”
You can scroll right easily by holding down the SHIFT key and using your scroll wheel. (Firefox users trying this will end up jumping to old Web pages until a) Firefox releases a fix, b) they change their settings like so.)